We are committed to providing a transparent and efficient grievance resolution process for all our customers.
Email your complaint with details to [email protected] or call +91 870-8585828. Include your application reference number if applicable.
You will receive an acknowledgement within 24 hours with a unique complaint reference number.
Our team will investigate your complaint and work towards a resolution. We aim to resolve all complaints within 15 working days.
You will be notified of the resolution via email and phone. If you're not satisfied, you can escalate the matter.
If your complaint is regarding a specific lender partner, we recommend contacting the lender directly. If the lender does not resolve your complaint within 30 days, you may approach the RBI's Integrated Ombudsman Scheme.
RBI Integrated Ombudsman